1. Privacy Policy
DediFix B.V. respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you use our website, client portal and services.
We process personal data in accordance with the General Data Protection Regulation (GDPR), the Dutch GDPR Implementation Act (UAVG), and other applicable privacy legislation.
2. Dedifix B.V.
Dedifix B.V. is an internet service provider (ISP) providing dedicated servers, virtual private servers (VPS), colocation, data center services, cloud infrastructure, IP transit and related hosting services.
3. Personal Data We Process
Personal data means any information relating to an identified or identifiable natural person as defined by the General Data Protection Regulation (GDPR).
Depending on the Services you use, Dedifix B.V. may process the following categories of personal data:
• Name
• Company name (where applicable)
• Billing and service address
• Email address
• Telephone number
• IP addresses
• Payment transaction information (we do not store full payment card details)
• Traffic and usage data
• Communications with our support department
• Any other information you voluntarily provide to us.
4. We use your personal data for the following purposes
4.1. Performance of the Agreement
We process your personal data to provide the services you have requested, including creating and managing your account, delivering our services, processing payments, and providing customer support.
4.2. Ordering Services
When you request a quotation or order a service through our website or client portal (dedifix.com), we process the information you provide in order to evaluate and process your request.
4.3. Customer Support and Communication
We use your personal data to communicate with you regarding your account, technical support requests, maintenance notifications, service updates, security notices, complaints, and other customer service matters.
4.4. Administration and Billing
Your personal data is processed for invoicing, accounting, payment processing, fraud prevention, debt collection where applicable, and compliance with legal and tax obligations.
4.5. Provision and Security of Services
We process personal data necessary to provide, secure, monitor and maintain our services, including authentication, network security, abuse prevention, system administration and service availability.
4.6. Compliance and Fraud Prevention
We may process personal data for fraud prevention, security monitoring, anti-money laundering (AML), Know Your Customer (KYC) verification where required, prevention of abuse, compliance with sanctions regulations, and other legal obligations.
5. Legitimate Interests
In addition to processing personal data that is necessary for the performance of our Agreement with you, DediFix B.V. may process personal data where it has a legitimate business interest, provided that such interests do not override your fundamental rights and freedoms.
5.1. Service Improvement
We may process personal data to monitor, maintain, improve and optimize our services, network infrastructure, website, customer portal and security systems.
5.2. Marketing Communications
Where permitted by applicable law, we may use your contact details to inform you about new services, promotions or updates that may be relevant to you. You may opt out of receiving marketing communications at any time.
5.3. Fraud Prevention and Security
We may process personal data to detect, investigate and prevent fraud, abuse, unauthorized access, cyberattacks, money laundering, sanctions violations and other unlawful activities.
5.4. Debt Collection
If invoices remain unpaid after reasonable reminders, we may transfer the outstanding claim and the minimum necessary personal data to a debt collection agency or legal representative for collection purposes.
5.5. Call Recordings
Telephone conversations with our support or sales departments may be recorded for quality assurance, training and security purposes. Where required by law, you will be informed before the recording starts.
5.6. Network Analytics
Traffic and usage information may be processed in aggregated or anonymized form to analyze network performance, improve routing, maintain service quality and optimize our infrastructure.
5.7. We never sell your personal data to third parties for marketing purposes.
6. Consent
Where the processing of personal data is based on your consent, you have the right to withdraw that consent at any time.
You may withdraw your consent by:
- Updating your preferences through the client portal (dedifix.com);
- Contacting our support department;
- Using the unsubscribe link included in marketing emails, where applicable.
Withdrawal of consent does not affect the lawfulness of any processing carried out before the consent was withdrawn, nor does it affect processing based on another legal basis under the General Data Protection Regulation (GDPR).
7. Legal Obligations
DediFix B.V. may process, retain or disclose personal data where required by applicable law, a valid court order, or a lawful request from a competent governmental, judicial or regulatory authority.
Where legally permitted, DediFix B.V. will assess the validity and scope of such requests before disclosing personal data and will only disclose the minimum amount of information necessary to comply with the applicable legal obligation.
Any further processing of personal data by the requesting authority shall be the responsibility of that authority.
8. Retention of Personal Data
DediFix B.V. retains personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce our agreements.
Personal data relating to your account will generally be retained for the duration of the Agreement and for a reasonable period thereafter where necessary for legal, administrative or business purposes.
Accounting, tax and financial records will be retained for the period required under applicable Dutch tax and accounting legislation.
Where personal data is no longer required for the purposes for which it was collected and there is no legal obligation to retain it, DediFix B.V. will securely delete or anonymize the data.
9. Security
DediFix B.V. takes the protection of your personal data seriously and implements appropriate technical and organizational measures to safeguard your information against unauthorized access, loss, misuse, alteration or disclosure.
These measures include, where appropriate, access controls, encryption, network security, monitoring, regular security updates and internal procedures designed to protect personal data.
While we strive to protect your personal data using commercially reasonable safeguards, no method of transmission over the Internet or electronic storage is completely secure. Therefore, DediFix B.V. cannot guarantee absolute security.
If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will act in accordance with applicable law, including notifying the competent supervisory authority and affected individuals where required.
10. Your Privacy Rights
Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data. You may exercise these rights by contacting DediFix B.V. using the contact details provided in this Privacy Policy.
10.1. Right of Access
You have the right to request confirmation as to whether we process your personal data and to obtain a copy of the personal data we hold about you.
10.2. Right to Rectification
You have the right to request correction of inaccurate or incomplete personal data. Where possible, you may also update your information through the client portal (dedifix.com).
10.3. Right to Erasure
You may request the deletion of your personal data where there is no legal basis or legitimate reason for us to continue processing or retaining it. This right is subject to applicable legal retention obligations.
10.4. Right to Restrict Processing
You have the right to request that we temporarily restrict the processing of your personal data under certain circumstances provided by applicable law.
10.5. Right to Data Portability
You may request a copy of the personal data you have provided to us in a structured, commonly used and machine-readable format or request that we transfer such data directly to another controller where technically feasible.
10.6. Right to Object
You have the right to object to the processing of your personal data where such processing is based on our legitimate interests or is used for direct marketing purposes.
10.7. Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
10.8. Automated Decision-Making
DediFix B.V. does not make decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects on individuals.
11. Complaints
If you believe that DediFix B.V. has processed your personal data in violation of applicable privacy laws, we encourage you to contact us first so that we can attempt to resolve your concerns.
If you are not satisfied with our response, you have the right to lodge a complaint with the competent supervisory authority. In the Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Submitting a complaint does not affect your right to seek any other administrative or judicial remedy available under applicable law.
12. Third-Party Service Providers
DediFix B.V. may share personal data with trusted third-party service providers where this is necessary to provide our Services, process payments, comply with legal obligations, or protect our legitimate interests.
Such third parties may include payment processors, fraud prevention providers, hosting and infrastructure providers, customer support platforms, accounting providers, legal advisors and debt collection agencies.
Where required by applicable law, DediFix B.V. enters into appropriate data processing agreements with these providers to ensure that personal data is processed securely, confidentially and only for the purposes for which it was provided.
DediFix B.V. does not sell personal data to third parties for marketing purposes.
12.1. International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA), DediFix B.V. ensures that appropriate safeguards are in place in accordance with the General Data Protection Regulation (GDPR), including the use of Standard Contractual Clauses approved by the European Commission or transfers to countries that have received an adequacy decision.
13. Cookies
DediFix B.V. uses cookies and similar technologies to ensure the proper functioning of our website, improve user experience, analyze website usage, and, where applicable, provide personalized content and advertising.
13.1. Functional Cookies
Functional cookies are necessary for the operation of our website and client portal. These cookies enable core functionality such as user authentication, session management and security. These cookies cannot be disabled.
13.2. Analytical Cookies
We use analytical cookies to understand how visitors use our website, measure performance, identify technical issues and improve our services. Where required by applicable law, analytical cookies are only placed after obtaining your consent.
13.3. Marketing Cookies
Where applicable, marketing or tracking cookies may be used to provide relevant advertisements and measure the effectiveness of marketing campaigns. These cookies are only placed after you have provided your consent.
13.4. Cookie Preferences
You can manage or withdraw your cookie preferences at any time through our cookie banner or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of our website or services.
14. Contact
If you have any questions about this Privacy Policy, the processing of your personal data, or if you wish to exercise your rights under the General Data Protection Regulation (GDPR), you may contact us using the details below:
DediFix B.V.
Zaanstraat 6 L
8226 ND Lelystad
The Netherlands
Chamber of Commerce (KvK): 89859952
VAT Number: NL865135460B01
Email: [email protected]
Website: https://dedifix.com
Effective Date: July 2026
Last Updated: July 2026
